Policies

To reserve your appointment, we require a credit card, Fountains Day Spa Gift Certificate, or prepayment.
Because appointments are not double-booked, you must provide notice of cancellation at least 24 hour notice for a Single Treatment or 48 hours for Spa Packages/Multiple Services prior to my scheduled appointment time. We make every effort to schedule appointments that are most convenient for you and that fit your personal schedule. Because we do not schedule several clients at the same time, all appointments are reserved exclusively for you.
If full notice is not provided, we will bill for 100% amount of the services reserved.
If the appointment can be filled, no billing will be made. We appreciate your consideration in honoring our cancellation protocol.

Clients should arrive 15 minutes prior to your appointment.
If you arrive late, your service may be abbreviated. Regardless of the length of the treatment actually given, you will be billed for 100% of the amount of the services reserved.

In consideration to our therapists, who are paid on commission, and other clients with appointments after yours, please plan accordingly and be on time.

If a client forgets or chooses to forgo their appointment, this is considered a “no-show.” We will bill for 100% amount of the services reserved.

-Gratuities are always left to the discretion of our clients and should be given to your service provider directly or left at the front desk.

-Gratuities Methods: Cash or CashApp

To download CashApp on the AppleApp Store here: https://apps.apple.com/us/app/cash-app/id711923939

-To download CashApp on the GoogleApp Store here: https://play.google.com/store/apps/details?id=com.squareup.cash&hl=en_US&gl=US

-The customary gratuity is 15-20% of service rendered.

Because we cannot be responsible for lost or damaged personal articles, we suggest you leave your valuables at home.

-Fountains Day Spa Gift Certificates expire one (1) year from date of issue, except in the state of California, where they revert to dollar value equivalent after 1 year.
-Gift Certificates are non-refundable.
-Non Fountains Day Spa Gift Certificates cannot be used to purchase products.
-Gift Certificates do not include gratuities.
-Gift Certificates can not be combined with any other discount or special, unless otherwise stated.
-Fountains Gift Certificates for services may be converted to a dollar amount to be used to purchase other treatments or products.

-You may return an item within 30 days of purchase. The returned item must be in good condition, with original packaging, and sales receipt.

-Gift Certificates are non-refundable.